Advanced Communication Skills

Develop communication skills that save lives, build trust, and transform care. Designed for healthcare professionals.

4.9

(183 Reviews)

Created by Francis Ugwu

Key Features

Build Communication Skills
Enhance Your Portfolio
Recognised For CCT

Key Features

Interactive Online Webinar
Build Communication Skills for Leadership and Career Progression
Recognised for Portfolio, Applications, Speciality Interviews and CCT purposes.

What's Covered

In healthcare, what you say, and how you say it, can change everything. Poor
communication is one of the leading causes of preventable patient harm, while
effective communication improves patient safety, teamwork, and trust.

This online course will equip you with the techniques and frameworks needed to
communicate effectively, even in the most challenging scenarios.
Develop your ability to communicate with both patients and colleagues.

Suitable For

Doctors of all grades, from foundation to consultants
Nurses, midwives, and allied health professionals
Managers, clinical leaders, and anyone in patient-facing roles
Those preparing for interviews, appraisals, or portfolio submissions

What You'll Learn

Course Content

Last updated Aug 2025

What is Advanced Clinical Communication?

Principles of Effective Communication

Emotional Intelligence in Clinical Practice

Structured Tools for Safer Handover

Wrong Result
Cancelled Patient
Missed Diagnosis
Bladder Perforation
Lost Result
Stent Symptoms
Post-Op Complication
Self-Discharge

Breaking Bad News

Communicating in a Crisis or Emergency

Responding to Complaints and Difficult Emotions

Managing Conflict with Patients and Families

Cultural Competence in Clinical Settings

Team and Multi-Disciplinary Communication

Verified Reviews

Mohammed A.

I got my top-choice urology job and came in the top five nationally — I could not have done it without the foundation provided by this course. I would highly recommend it!

Anderson A.

I just finished all the modules, and they were brilliant—better than other question banks I’ve used online! They have definitely helped me prep for the interview!

Sinthu N.

An amazing course that covered everything I needed for the urology interview. I would 100% recommend it to anyone applying to urology training!

Fowz A.

Easily the best urology interview course online! Went into great detail and covered common viva stations (and the trickier ones). Definitely worth the investment!

Matthew C.

It was worth every penny. I felt so much more confident entering the interview knowing how to handle examiners and scenarios. Thank you!

Adam J.

I really liked the layout of each topic, which allowed me to test myself before seeing a perfect answer. The explanations were great, and I actually learned a lot of new urology from the course!

Charlotte S.

I absolutely smashed the interview and got a London number—the level of detail provided in this course really let me impress the interviewers, even on curveball subjects.

Richard S.

If you’ve got an interview coming up, then you need this course. It’s easy to use, covers pretty much everything that came up at my interview, and got me my North West number!

Hannah B.

The clinical skills section was fantastic, it made it so easy to explain how I’d perform a TURBT at the interview. They commented on this in my feedback. Thanks again!

Jenny M.

I was dreading the interview until I found this course – the interview went so well, I got a London number, and could not have done it without the Medset course – thank you again!

About The Authors

Mr Francis Ugwu

Francis Ugwu is a General Surgical Registrar, Clinical Educator and PhD candidate at the Institute of Global Health Innovation under Lord Professor Darzi. He has a passion for teaching and mentoring, with a specialist interest in the development of innovative training platforms within the NHS, and non-technical skills within medicine and surgery.

Study Budget Approved

NHS Communication Skills courses are study-budget approved by many
deaneries and NHS Trusts nationwide for all trainees, consultants and healthcare professionals. You may be able to claim back the full cost of this Advanced Communication course. Contact us if you require assistance.

Why Medset?

We’re an award-winning team of doctors committed to excellence in medical education. Since 2013, we’ve taught tens of thousands of students and healthcare professionals from around the world. Our courses are designed by medical experts who are passionate about providing the highest-quality educational content. So whether applying to medical school, in specialist training or developing your consultant practice, we’re here to support you at every stage of your career.

Frequently Asked Questions

How long do I get access for?

You’ll get instant access as soon as you sign up for 12 months.

Live Webinar

Only £245

Live Webinar